AKA Group Pte LtdDelete your AKA account
You can ask us to delete your AKA Car Rental account at any time. This page explains what that does, what we are required to keep, and how to send us a request.
What deleting your account does
Deleting your account removes your access to AKA Car Rental. You will no longer be able to sign in, view your bookings or documents, or make new bookings under that account. Your AKA login and account profile are removed, along with the other account information we no longer need.
Deleting your account does not delete all of your customer data. A limited set of records has to be kept for legal reasons.
Some records have to stay in our system: your NRIC information, driving-licence information and rental contracts. We keep these for five years after your rental ends, so we can respond to traffic-police enquiries and accident investigations, and to meet our other legal obligations.
How to request deletion
- Use the request form below, or sign in to your account and use Account → Delete My Account.
- We confirm the request came from you (see below).
- We process the deletion and reply to the email address on your account.
If you have an upcoming or active rental, please contact us to close or cancel it first — an account with a live rental cannot be deleted until the rental is settled.
Submit a deletion request
Fill this in and we'll confirm your identity before anything is deleted.
Use the address registered on your account so we can confirm it's you.
Submitting this form logs your request for our team. Nothing is deleted straight away — we confirm your identity first, then process the deletion and reply to you.
How we verify it's really you
Before anything is deleted we confirm the request came from the account holder. If you are signed in, your AKA account session confirms this. Otherwise we verify you out-of-band — for example by asking you to reply from the email address registered on the account.
We will never ask you to email a copy of your NRIC, driving licence or any other identity document, and we will not accept identity documents sent to us by ordinary email. If you receive such a request claiming to come from AKA Car Rental, please let us know at akacarrentalsg@gmail.com.
If you can't sign in
Email akacarrentalsg@gmail.com from the address registered on your account and tell us you would like your account deleted. We will confirm your identity with you directly and then process the request. Please don't send us copies of your NRIC or driving licence — we don't need them and won't use them for this.
How retained records are handled
Retained records are restricted to authorised AKA staff who need them to deal with traffic offences and accident investigations, and to meet our other legal obligations. They are used only for those purposes. They are never used for advertising, marketing or tracking, and they are not sold or shared for those purposes.
Contact us
Questions about deletion or about the records we keep? Get in touch: